Refund Policy

The guarantee

If a paid audit isn't client-ready, tell us within 14 days of delivery and we will either fix it (including a free re-run) or refund it in full to your original payment method. "Client-ready" means: the deck opened correctly, covered the sections promised for its tier, and its data was collected as described in the methodology note.

What's always refundable

Audits that failed to generate; audits delivered materially incomplete for their tier; duplicate charges; upgrades where the upgraded run failed.

What isn't refundable

The free tier (nothing was charged); audits older than 14 days; disagreement with a third-party estimate that was labeled as an estimate; decks already resold or presented to a client, except where the deck itself was defective.

Wallet credits and referrals

Purchases made with wallet credit are refunded to wallet credit. Referral rewards attached to a refunded purchase are reversed.

How to request

Email info@auditaar.com from your account email with the audit ID (visible in your portal). Refunds are processed within 5-7 business days of approval.