Refund Policy

The short version

An Auditaar audit is a digital report, generated on delivery and yours to keep, so a completed audit is not refundable once it has been delivered, except in the cases set out below. What Auditaar stands behind is delivery and accuracy: if a report is not delivered as described, or arrives materially incomplete for what you paid, Auditaar puts it right at no charge; and if you have a question about a specific figure, point it out and Auditaar re-checks it. The findings guarantee: If a completed Deep Dive surfaces fewer than 10 specific, prioritized fixes, request a full refund within 14 days of delivery. One fix means one item on your action plan.

What Auditaar will refund

• An audit that could not be delivered.
• An audit delivered materially incomplete that a re-run cannot put right.
• The findings guarantee: If a completed Deep Dive surfaces fewer than 10 specific, prioritized fixes, request a full refund within 14 days of delivery.
• A duplicate or erroneous charge.

What isn't refundable

A change of mind after delivery; disagreement with a third-party estimate that was labeled as an estimate; a completed report that both ran to completion and met the findings guarantee (it is a digital deliverable you keep). These exclusions never override the grounds above: an audit that could not be delivered, or one delivered materially incomplete, remains refundable even after a report is generated. Where you question a specific figure, the remedy is a free re-check, not a refund.

Wallet credits and referrals

Where a refund applies, each portion of the payment returns to its original source: amounts paid from wallet credit are returned to your wallet, and amounts paid by card are returned to that card. If a referred customer’s card payment is refunded in full, the referral reward it earned is taken back from the referrer’s wallet, up to the amount still unspent.

How to reach us

Email info@auditaar.com from your account email with the audit ID (visible in your portal). Refunds, where they apply, are processed within 5-7 business days of approval.